Business Director

Position Summary:

The Director of Operations drives strong results through defining, implementing, and revising operational policies, procedures and guidelines for the organization. Supports company leadership through operational excellence in planning and executing operational strategies aligned with Company objectives.

Responsibilities:

• Develops, implements, and monitors day-to-day operations and processes that promote Company goals and initiatives.
• Oversees operational aspects of the company and develops long-term operational strategies to meet Company objectives.
• Responsible for IT Management including Pro-Law database, Query Designer, Pro-law SQL Report builder and ProCirrus.
• Plans, monitors, and analyzes metrics for group performance and seek opportunities to lead process improvement.
• Regularly evaluates the efficiency of business procedures according to organizational objectives and recommends improvements, formalizes implantation of policies and drives process execution.
• Develops and manages processes, to ensure compliance with contracts, insurance policies, leases, and provides oversight for third party vendors.
• Manages third party websites used by M&M.
• Collaborates with Senior Management to discuss and forecast operational needs.
• Identifies areas for growth and identify inefficiencies that can be streamlined.
• Identifies process improvement opportunities to continuously improve Company operations.
• Oversight for Facility Management including vendors for repairs, contracts for cleaning, routine building maintenance, and equipment maintenance.
• Manages, creates and maintains marketing, advertising and social media initiatives, website maintenance, and press releases..
• Responsible for human resources by creating job descriptions, job postings, and recommending competent personnel for hiring, assisting in development and implementation of employee training programs, and developing and implementing staff evaluation / annual review parameters.
• Creates and maintains employee onboarding and training policies and procedures.
• Manages employee benefits including 401k plan and COBRA.

Qualifications:

Required

• Bachelor’s Degree
• Solid business background
• More than 5 years of operational and project management experience.
• Very strong written and verbal communication skills used to keep all stakeholders informed at all times
• Exceptional organizational and project management abilities
• Self-starter
• Relationship-centric personality
• Ability to work cross functionally

Preferred:

• Administrative Legal background
• Local Law Firm experience
• HR experience